R&R Livestock Equipment

Warranty

Lifetime locks and latches. Up to 15 years structural. On-site repair help when you need it.

We stand behind the equipment we build. Coverage is for manufacturer defects in materials or workmanship under normal ranch use. Keep a copy of your dealer receipt — email it to us at purchase and we will file it for faster claims later.

What's covered

Manufacturer defects

Flaws in materials or workmanship under normal ranch use. We repair or replace parts or products at our discretion, free during coverage. Shipping is on us after year one.

Structural coverage

Frame and welds, by model. Coverage ends at the time limit or head-processed count — whichever comes first.

Lifetime

Manual locking mechanisms (head gates, latches)

15 years / 125k head

CATTL-EK and Big Red

10 years / 12.5k head

Bull and Ranger

5 years / 5k head

Tubs, alleys, ramps, scales structure, group scales, other equipment and accessories

2 years / 2.5k head

Ariat models

1 year

Hydraulic components and scale electronics (seals, pistons, load cells, displays)

Head processed means total cattle run through the unit (self-report or dealer logs).

On-site repair

Local welder, reimbursed

For covered defects, you can use a local welder. Email your plan (who, what, when, and quote). We aim to approve within 48 hours. Reimbursement is for actual costs with receipts:

  • $200 minimum — up to 2 hours total (fabrication + travel)
  • Over 2 hours — $80/hour in half-hour increments (reasonable limits apply)

Payout within 7 days after we receive your receipts.

Parts

Replacement parts

For covered claims, parts ship within 2 business days of approval. Even for non-covered items, low-cost replacement parts are often available.

Not covered

  • Normal wear and tear (including rust from exposure)
  • Misuse or abuse (overloading beyond specs, non-livestock impacts)
  • Modifications — keep the unit stock to stay protected

How to claim

  1. Proof of purchase — original receipt from an authorized R&R Livestock dealer (online and direct sales qualify). Forward a copy to info@rrlivestock.com after purchase and we will file it.
  2. Authorized purchases only — gray-market gear is not covered.
  3. Send photos of the issue and your setup to info@rrlivestock.com with your order number and details.
  4. We assess (remote or ship-back) and repair or replace.

Talk to the team

Or email info@rrlivestock.com · Contact page

Last updated November 24, 2025. Policies subject to change; full terms on request.